Get in Touch

Book a demo
or send an enquiry.

Whether you'd like a live demo, a quote, or just want to ask a question, fill in the form and we'll get back to you within 1 working day.

📍

Location

Matoha Instrumentation Ltd.
94 Chandler Way
London, SE15 6GU
United Kingdom

✉️
📞

Phone

+44 786 863 9607
Mon–Fri, 9am–5pm UK time

📖
⏱️

Response time

We aim to respond within 1 working day.

What to expect in a demo

1.15 min: We show you how to scan and walk through real-time identification results
2.10 min: Walk through the app, LED config, and cloud dashboard
3.5 min: Q&A on pricing, form factors, and integration options
Book a Demo

Questions? We're here to help.

Choose a topic and we'll get back to you within 1 working day.

No commitment. We aim to respond within 1 working day.

No commitment. We aim to respond within 1 working day.

PDF, Word, or image — up to 5 MB

We aim to respond within 1 working day.

PDF, image, or short video — up to 5 MB

We aim to respond within 1 working day. For urgent issues, call us directly.

FAQ

Common Questions

Why choose a subscription over a one-off purchase? +
A subscription spreads the cost into predictable monthly payments, includes software updates, and can be easier to justify as an operating expense rather than a capital purchase. A one-off purchase gives you full ownership with no ongoing fees. Both options include access to the Matoha app and Cloud dashboard. Compare options →
How long is the contract for subscriptions? +
Subscription terms vary by plan. Please contact us for current contract lengths and flexible options — we can often accommodate rolling monthly or annual arrangements depending on your needs.
What is the cancellation policy? +
One-off purchases come with a 21-day money-back guarantee — if the device doesn't work for your materials, return it for a full refund. For subscription plans, cancellation terms are outlined in your agreement. Questions? We're here to help. if you have any questions.
How long does delivery take? +
FabriTell, PlasTell and CarpeTell handheld devices ship within approximately 60 days of order. The S-Bench system has a longer lead time due to custom configuration — contact us for current availability. We ship worldwide.
Can I try before I buy? +
Yes — we offer a live demonstration where we scan samples you send in advance, so you can see results on your own materials before committing. All devices also come with a 21-day money-back guarantee. Book a demo →
Do the devices work without an internet connection? +
Yes — all Matoha devices identify materials fully offline. The AI runs on-board, not in the cloud. Wi-Fi is only used for syncing scan data to Matoha Cloud and receiving firmware updates, both of which are optional.